Return Policy

Effective Date: 01-11-2025

At Garisho, we want every product to bring satisfaction — not stress! Please read our return and replacement policy carefully before placing your order.

1. How to Cancel an Order 🧾

Orders are usually dispatched within 24 hours. You may cancel your order if it has not yet been shipped. Once shipped, cancellation is not possible.

To cancel, contact us immediately via:

2. Damaged on Arrival 📦

We take full responsibility for products damaged during transit. To process a claim:

  • A parcel opening video is mandatory to verify any damaged-on-arrival issues.
  • Claims must be raised within 24 hours of receiving the parcel.
  • Send your video and order details via WhatsApp or email to our support team.

After verification, we'll arrange a pickup and send a replacement at no additional cost.

3. Faulty or Manufacturing Defects 🧸

Products covered under warranty for manufacturing defects are eligible for replacement. This warranty does not cover damage due to misuse, water, or normal wear and tear.

Once approved, we'll arrange pickup and dispatch a replacement within 7 working days.

4. Buyer Changed Their Mind 💭

If you wish to cancel an order before dispatch, we'll offer a 100% refund. Once shipped, no refund is possible for change-of-mind or dislike cases. Customized items are not eligible for return.

5. Exchanges 🔁

We currently do not offer direct exchanges. Every product is checked carefully before dispatch to ensure quality and accuracy.

6. Wrong Product Delivered 🎁

If you receive the wrong product, please record a parcel opening video and contact us within 24 hours of delivery. Once verified, we'll arrange a pickup and send the correct product at our cost.

7. Returned Parcels (Customer Not Accepted) 🚚

If a prepaid order is returned because the customer didn't accept delivery, return shipping charges will be deducted before issuing a refund.

8. Support for Returns 📞

For any issue not listed above, reach our friendly customer support team via WhatsApp or email — we'll do our best to resolve it quickly.

Contact Information 📬

Website: garisho.com
Company name: Garisho
Address: Nathupur kusumpuram colony phase 2 parsa bazar patna 804453
Email: info@garisho.com
Contact form: https://garisho.com/pages/contact
WhatsApp Chat: +91 8409193339
Customer Support Working Hours: Monday to Saturday (09:00 AM - 06:00 PM)